Return & Exchange Policy

At Frankie Anne, we want you to absolutely love every piece you purchase. If something isn’t quite right, we’re here to help make the process as smooth and simple as possible.

Exchanges:

We gladly offer exchanges within 14 days of receiving your order. Simply email us to request an exchange — we’ll guide you through the quick and easy steps.

Condition of Returns:

To ensure the highest standards for all our customers, items must be unworn, unused, and in their original condition (including tags and packaging). We’re unable to accept items that show any signs of wear, washing, or alteration.

Refunds:

As a boutique brand, we unfortunately don’t offer cash refunds, but we’re happy to issue a store credit for future use once your return has been received and inspected.

Courier Costs:

Return shipping costs are at the customer’s expense, and original shipping fees are non-refundable. We’re happy to recommend trusted courier options or arrange a collection quote on your behalf.

Please Note:

•Sale, discounted, promotional, or gift voucher purchases are final and cannot be exchanged or returned.

•We’re unable to accept returns on international orders.

•Frankie Anne pieces purchased from independent stockists or pop-ups must be returned directly to the place of purchase.

•While we handle every return with care, we cannot accept liability for items lost or damaged in transit.

Tip: Before placing your order, please check all size guides, measurements, product descriptions, and images carefully — we’re always here to help with sizing advice if you’re unsure!